Shipping is free for all orders above €50. For orders under €50 a shipping charge of €10 is to be applied to your total purchase amount before proceeding to checkout.
In case you choose cash on delivery as a method of payment, an extra charge of €5.00 will be applied.
As soon as the order will be entrusted to the courier, you will receive an e-mail with details and instructions for tracking the delivery. The shipment is executed by express courier from Monday to Friday during working hours.
We advise you to ensure that at the address provided there is someone present to pick up the package. If you will not be present at the time of passage of the courier, a note will be left with details to arrange a new delivery.
Shipments in Europe are free for EU countries for all orders over €150. On orders under €150 a shipping charge of €15 is to be applied to your total purchase amount before proceeding to checkout. Shipments in UK are free for all orders above €250 and for all smaller orders a shipping charge of €30 is to be applied.
The countries we ship to in Europe are: Austria, Belgium, Bulgaria, Czechoslovakia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Romania, Slovenia, Spain, Sweden, Hungary.
We do not ship to following locations:
– UK&: Channel Islands, Gibraltar.
– Spain: Andorra,Ceuta, Melilla, Canarias, Tenerife, Madera
– Greece: Athos mount
– Germany: Heligoland, Busingen
– Denmark: Færøerne, Groenland
– Finland: Åland
– France: Corsica
– Portugal: Azzorre
As soon as your order will be entrusted to the courier, you will receive an e-mail with details and instructions to track the delivery.
Shipping to Russia is free for all orders over €170. On orders under €170 a shipping charge of €25 is to be applied to your total purchase amount before proceeding to checkout.
As soon as your order is handed over to the courier, you will receive an e-mail with the details and instructions to track the delivery.
Shipments to the U.S. and Canada are free for all orders over €250. On orders under €250 a shipping charge of €30 is to be applied to your total purchase amount before proceeding to checkout.
As soon as the order will be entrusted to the courier, you will receive an e-mail with details and instructions to track the delivery.
In case your country is not listed above, please check with us the shipping costs before you place an order. You can contact us via firstname.lastname@example.org or via the telephone numbers listed in the Contacts section.
Shopping online at www.messeri.shop is safe and secure and you can choose between different payment methods, all safe and certified, the one that is most convenient for you. We hope it will make your shopping even easier. You may have the following options to pay your order:
Payment by credit card using SSL
Payment by PayPal
Payment on delivery (cash on delivery): only for Italian shipments, additional cost of 5€.
Payment with bank transfer
We use a secure SSL system for credit card payments: after the order is confirmed, the credit card details are sent to the card manager through a secure SSL (Secure Socket Layer) connection for authorization and payment. It is a safe and risk-free procedure that protects the customer from any possible abuse. Keep in mind that thanks to this system, G.A.S. Group S.r.l. does not get your credit card number details.
G.A.S. Group S.r.l. reserves the right to ask the customer for further information or to send copies of the proof of ownership of the card used. If the customer fails to provide such information, G.A.S. Group S.r.l. reserves the right to refuse to accept the purchase order.
PayPal is a very simple, fast and secure payment method which is becoming increasingly popular on the Internet and which allows you to make purchases without having to enter your credit card details on the site where you shop. You can also make a purchase using PayPal, even if you don't have an account. In this case, you will be asked to enter your credit card details directly on the PayPal website when you make your purchase. By choosing to pay by PayPal you will be redirected to a page on the PayPal website where you will enter your email address and password and make your payment. In this case your financial details will not be transferred to us but will be managed directly by PayPal. If you cancel your order or for any reason we do not accept payment, the amount will be refunded to your PayPal account. We are not liable for any delays and/or damages incurred during the refund process. Learn more about the security and guarantees offered to buyers by PayPal (https://www.paypal.com).
You can pay for the goods on delivery. In this case, the amount due must be handed over in cash (no cheque is accepted) directly to the courier on delivery. We appreciate your cooperation in preparing the exact amount of the order to avoid unnecessary loss of time.
A bank transfer must be made to an account:
G.A.S. Group S.r.l.
Bank: MONTE DEI PASCHI DI SIENA
BIC SWIFT Code: PASCITMMOSM
G.A.S. Group S.r.l. will not dispatch the products until the full amount of the order including delivery costs has been credited to the above mentioned account.
RETURNS AND REFUNDS
We are doing our best to meet your expectations regarding the quality of the product and online shopping experience. Please find below the regulations on how to make the return and refund easier and faster.
Please note: the purchases must be returned within 14 days of receipt, except for extended return promotions as indicated on the website www.messeri.shop.
The right to return the gift can only be exercised by the customer who made the purchase and not by the recipient of the gift.
Returns are always free of charge at www.messeri.shop if you activate the return procedure by courier arranged by MESSERI/G.A.S. GROUP via email@example.com .
If you choose to make the return via another delivery service, the costs will be borne by you and we are not responsible for any relative product loss or damage.
Personalized Products: Once you have placed an order for personalized products, the order for such products cannot be cancelled or returned or exchanged.
To exercise your right of return, you must send an email requesting a refund to firstname.lastname@example.org, stating the order number, the email through which you made your purchase and a telephone number to contact you. You will need to state the product(s) to be returned and the reason for the return. Once you have completed the procedure, you will receive an email with instructions on how to proceed with the return.
Returns can be made by one of the following methods, which will be selected at the time of request:
- Return by courier or postal service upon prior agreement with MESSERI by email, as indicated above, at MESSERI's expense
- Delivery by any courier or postal service of your choice at your expense (Please note: shipping costs using this method will not be refunded)
Please be reminded that returned products must be sent in their original packaging or, if damaged, in packaging of equivalent size and consistency.
The product must not be used and must not be damaged in any way; in addition, the instructions for return must be correctly followed. MESSERI/G.A.S. GROUP will only issue a refund if all the above conditions are satisfied.
Once MESSERI/GAS GROUP has received the return and verified that all requirements have been met, you will receive an e-mail confirming the acceptance of the return.
The refund will be made by crediting your credit card or PayPal account, depending on the instrument used in the purchase process.
If you make a purchase using a credit or debit card, the time it takes to view the refund depends on the card issuing institution.
In the case of a full refund, the delivery costs will be refunded if they were incurred at the time of purchase. In the case of a partial refund, the shipping costs will not be refunded (if they have been paid for). If in the case of a partial refund, the value of the item you choose to keep is less than the purchase value required for free delivery to your region, the cost of shipping to your region will be deducted from the amount returned to you.